Terms of Use
Since tickets are a one of a kind item and not replaceable there are no refunds, exchanges, or cancellations on any order once it is submitted to us.

Since tickets are bought and sold on an open market, prices and availability are subject to change at any time. All prices are guaranteed at the time the order is confirmed by Tailgate. Orders placed after 5PM EST weekdays or on weekends may not be processed until the next working day.

When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.

If an event is cancelled we will refund the face value of the ticket. Any shipping charges are not refundable. If an event is postponed the tickets will be honored for the new date of the show. New tickets will not be issued. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the ticket at the ballpark for a seat to a future game that is still available.

Although we strive to meet and exceed our customer’s expectations, in rare instances specific seat locations are not available. If the specific seats you have ordered are no longer available, we reserve the right to provide you with tickets of the same or greater value. If no comparable tickets are available you will receive an email or phone call with alternative locations and pricing options.